ZONOFIT TERMS & CONDITIONS

1. What ZonoFit Is

ZonoFit provides a platform through which eligible users can access participating gyms and other services through ZonoFit plans, bookings and credits. ZonoFit does not own or operate participating third-party gyms unless expressly stated. Gyms remain independently responsible for their premises, equipment, trainers, employees, facilities, safety and day-to-day operations.

2. Your ZonoFit Plan

A ZonoFit gym plan is purchased for the gym selected by you as your primary gym. Plans operate on a monthly basis and may be renewed according to the applicable plan and payment terms shown at checkout. The exact plan price, included benefits, minimum monthly access requirement and available wallet credits will be shown before purchase.

3. Minimum Monthly Gym Access

For the initial four months of a qualifying plan, the applicable minimum monthly gym-access requirement is 10 visits. From the fifth month onward, the applicable minimum monthly gym-access requirement is 15 visits, unless a different requirement is clearly displayed for your plan. The minimum-access component is part of the monthly plan structure. If you do not use all applicable minimum visits during the relevant month, unused minimum visits do not become a cash refund.

4. Wallet and Credits

Your plan may provide wallet value in the form of ZonoFit credits after the applicable plan allocation. Unless otherwise stated: 1 ZonoFit credit represents ₹10 of eligible gym-service value. Credits may be used only for eligible ZonoFit services shown in the app. Credits are not cash, are not bank deposits, cannot be withdrawn for cash, cannot be transferred to another user, and cannot be sold or exchanged outside ZonoFit.

5. Credit Expiry

Credits associated with a monthly plan remain available according to the applicable plan period and expire 15 days after the end of the relevant monthly membership period, unless otherwise stated at purchase or required by applicable law. Expired credits cannot ordinarily be restored.

6. Gym Eligibility

ZonoFit access at a particular participating gym is generally available to new customers of that gym; customers who previously had a membership but stopped at least one year before; or customers who currently belong to a non-partner gym. An existing active member of a gym may not use ZonoFit to bypass that gym's normal membership arrangements.

7. Gym Booking & 8. Cancellation Policy

A booking is required before visiting a gym. Credits are deducted upon booking.

• More than 6 hours before: Cancel and receive 80% credit value refund.
• Within 6 hours: Non-refundable.
• No-show: Credits may be forfeited.

9. Technical Problems & 10. Gym Refusal

If a genuine technical issue affects a booking, or if an eligible user is wrongly refused access despite a valid booking, ZonoFit investigates and may refund the affected booking.

11. Gym Rules & 12. Additional Visits

You must follow the participating gym's reasonable safety rules, conduct requirements, equipment rules, dress and hygiene standards. Additional visits may be booked using available ZonoFit credits.

13. Payments, Renewal & 14. Marketplace

Where recurring monthly renewal is enabled, you authorize charges according to terms. For Marketplace purchases using credits: 10 credits provide ₹80 of marketplace purchase value.

15. Marketplace Responsibility & 16. Supplements

Third-party sellers remain responsible for product quality, warranty, delivery, and returns. ZonoFit does not provide medical or dietary advice through product listings.

17. Fraud, Misuse & 18. Account Responsibility

Manipulated bookings, false eligibility, multiple accounts, coupon abuse, or chargeback abuse will result in credit penalties, suspension, or termination.

19. Refunds & 20. Safety and Injuries

Refunds are governed by the ZonoFit Refund Policy. Physical exercise involves inherent risks; participating gyms are responsible for equipment and safety.

21. Availability, 22. IP & 23. User Content

ZonoFit branding and app content belong to ZonoFit. User reviews must not be defamatory or misleading.

24. Limitation of Liability, 25. Indemnity, 26. Termination

ZonoFit's responsibility is limited to matters within its reasonable control as permitted by law. You may stop using ZonoFit at any time.

27. Changes & 28. Governing Law

These Terms are governed by the laws of India, subject to the jurisdiction of competent courts applicable to ZonoFit's business location.