ZONOFIT REFUND & CANCELLATION POLICY
This Refund & Cancellation Policy applies to purchases and bookings made through ZonoFit, operated by FLEX LIFESTYLE VENTURES, Banswara, Rajasthan, India.
1. Monthly Plan
ZonoFit monthly plans provide access to the benefits, minimum monthly gym access and wallet credits shown at purchase. Once active, monthly plans are generally non-refundable except where provided at checkout, where ZonoFit is unable to provide service, where verified technical errors occurred, or as required by law. Unused minimum monthly visits do not automatically become cash refunds.
2. Monthly Renewal
If automatic renewal is enabled, you may cancel future renewal anytime through the app. Cancelling future renewal stops upcoming charges but does not automatically refund the current active period.
3. Gym Booking Cancellation Rules
When you book a gym visit, the applicable credits are deducted. Cancellations are processed as follows:
• More than 6 hours before booking: You receive 80% of the booking credit value back.
• Within 6 hours of booking: Non-refundable (0% credit refund).
• No-show: If you do not attend a confirmed booking, the booking credits may be forfeited.
4. Gym Refuses Valid Booking & 5. Gym Closure
If an eligible user with a valid booking is wrongly refused entry by a gym, contact ZonoFit Support promptly. Verified refusals will be refunded/restored. If a participating gym closes or becomes unavailable, ZonoFit will cancel affected bookings and restore credits or provide alternative participating gym options.
6. Technical Errors & 7. Duplicate Payments
If payments succeed without credits being added, or duplicate deductions occur due to a payment glitch, ZonoFit investigates transaction records and corrects verified technical errors or provides duplicate payment refunds.
8. Credits
Credits represent fitness access value (1 Credit = ₹10 gym value) and are not bank deposits or cash. Credits expire according to applicable plan rules and unused credits do not qualify for cash redemption.
9. Marketplace Purchases & 10. Non-Returnable Products
Marketplace returns depend on product condition and seller policies. Products damaged in transit, defective, or materially different will receive remedies under consumer protection laws. Consumable items, opened hygiene products, and unsealed supplements cannot normally be returned once opened.
11. Supplements and Consumables
Users must verify product return terms before unsealing. Opened supplements cannot be refunded unless proven defective or unlawfully supplied.
12. Fraud, Abuse & 13. Chargebacks
Refunds may be withheld if there is reasonable evidence of fraud, manipulated bookings, multiple account misuse, or payment abuse. Legitimate transaction records will be provided to payment gateways in case of chargeback disputes.
14. Refund Method & 15. Taxes
Approved monetary refunds are processed back to the original payment method (bank account / UPI / card). Processing timelines depend on the banking network. Applicable taxes are handled per statutory requirements.
16. How to Request Support & Grievance
To request support or report a cancellation/refund issue, email us with your registered mobile/email and booking details:
FLEX LIFESTYLE VENTURES
ZonoFit resolves consumer refund complaints and disputes strictly in accordance with applicable Indian consumer protection laws.